Terms of service

The terms and conditions for 6Grillz are detailed below and should be read carefully. We may alter these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order, you should read the Returns Policy.

Customer Experience

Our customer experience team will be delighted to help, advise you on the range of products we offer on our website and help you with queries about payment.

Our customer experience team can be contacted on Instagram 24/7 and we will reply as soon as possible.

Instagram: @6_Grillz

ALLERGY DISCLAIMER

Although it is extremely rare, some people are allergic to the metals and finishes commonly used in making jewellery. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, etc.) or the oxidation applied to metals (level of sulphur) prior to making a purchase. Because there is no way for us to know the medical history of our customers, 6Grillz will not be held liable for any allergic reactions that may occur as a result of wearing our jewellery.

Contact Details

Our primary method of communication with you is by email. Therefore, please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

Orders

Once you have completed the checkout process, we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

You are not meeting the eligibility to order criteria set out in the main Terms & Conditions

Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

Tracking Orders

If you have entered a residential or business address for delivery, once you have received your order confirmation your delivery will be due the following day (excluding Sundays).

All orders received online at 6Grillz are processed and dispatched as promptly as possible and normally delivered in 1-5 working days. Due to our products being custom made, an actual ETA will depend on the customers order. The timeframe is generally within 9 working days.

Delivery times stated are subject to order approval.

Delivery Address

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products.

A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature may still be required, and the general conditions of delivery will remain unchanged.

Lost Packages

Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from 6Grillz

Credit/Debit Card Payment

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from www.6grillz.com, you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order.

All information provided will be treated in accordance with the GDPR. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Prices and Charges

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:

Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.

Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order or cancel the order and send you an email confirming the cancellation.

All prices shown on the website are inclusive of VAT.

All delivery charges are shown as a separate line item on the order summary page.

Sale

1. This offer is available for a limited period only.

2. This offer is only available online.

3. This offer applies to selected items only, while stocks last and are subject to availability.

4. No cash alternative can be offered.

5. Sale items may not be sent in their original packaging - this is reflected in the sale price.

6. 6Grillz reserves the right to withdraw this offer at any time.

7. Offer cannot be used in conjunction with any other offer, promotion, promotion code or discount

8. Only one discount can be used per single transaction.

9. Delivery is subject to stock/size availability and usually within 10 working days due to the nature of the product being custom made.

10. The prices can change at any time

Sale Items

The sale online is an offer only available online. Sale items cannot be purchased in conjunction with any other offer or discount code. This does not affect your statutory rights.

Online Only Prices

1. This offer is available for a limited period only.

2. This offer is available online only.

3. This offer applies to selected items only, while stocks last and are subject to availability.

4. No cash alternative can be offered.

5. 6Grillz reserves the right to alter the selling price or withdraw this offer at any time.

6. Offer cannot be used in conjunction with any other offer, promotion,

7. Delivery is usually within 21 working days unless we encounter delays we cannot control.

Guarantee

The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. The guarantee does not cover branded products. This does not affect your statutory rights. The guarantee is not transferable and does not affect your statutory rights.

For further information please email us, alternatively our customer experience team can be contacted on any of our social platforms.

Availability

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.

Website Errors

We try to present the most recent, most accurate, and most reliable information on our website, However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are unintentional, and we apologise in advance if this affects your shopping experience. We always try resolve any problem within a timely manner.

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Copyright Trademarks and Site Content

6Grillz are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

Disclaimers

Neither 6Grillz nor any of its directors, employees or agents will be liable for damages arising out of or in connection with using our products or services. We will also not be liable to give any refund. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. 6Grillz does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Please note that there is a risk you could damage your teeth when wearing our caps, we are not responsible if the caps you purchase causes damage to your teeth. You should seek advice from your doctor/dentist before wearing/using our products to prevent any damage. 
If our products doesn’t fit we will make our best effort to adjust and resolve the issue accordingly.